How do I use Teacrate Packaging Online?
It’s easy! Browse through the products and moving packs available using the menu on the left hand side of the page. Once you see the item you wish to purchase click ADD TO CART.

How do I make a purchase?
Once you’ve selected the items you wish to purchase, click on the SHOPPING CART. This is found on the top right of every page. Once you’ve checked the items in the SHOPPING CART and are ready to buy, click on CHECKOUT. You will be asked to either register as a new customer or log in as a returning customer.

What if I’ve forgotten my password?
Go to our LOGIN/REGISTER page and follow the forgotten password link.

How do I know my credit card information is secure?
GEO TRUST provides us with strong 256-bit capable SSL encryption which securely handles your personal data.

Please check the padlock at the foot of the browser and the HTTPS: in your address bar for piece of mind.

PROTX.co.uk provide secure credit card transactions through their highly secure service.

We do not hold any credit card information.

How far in advance should I start packing before my move?
The earlier, the better! When you start packing up your home, start early to allow you to do small amounts at a time and get a feel for how much packaging materials you will need as you go along.

When can I expect my order to be delivered?
If the items you order are in stock and your order is placed before 3pm we would expect to ship your order for a next day delivery. If items are out of stock we would normally ship within 1-2 days.

How many boxes do I need?
Everyone's possessions take up a different amount of space, however, our moving kits can give you a guide for how many packaging supplies you need.  Our add-on packs are also useful to adapt our Moving Packs to suit your household.

What if I need to cancel my order?
Please contact us as soon as possible. Hopefully the order has not left our warehouse and we can cancel it for a full refund.

Can I change my order after I submit it?
Yes, please contact us immediately and we can add or delete items from your order. If the order has been shipped you will need to place another order to purchase additional items.

What quality standard are the cartons supplied by PHS Teacrate?
Our cardboard boxes are the same quality as your professional mover or local moving supply store. All our boxes are made using 125 K / 125 T board and most are double wall.